REFUND POLICY

Policy Purpose & Applicable Scope

This Refund Policy establishes unified, fair and standardized return and refund rules for all home and business scenting products, including aroma diffusers, essential oils and fragrance accessories. It protects global customers’ legitimate rights and standardizes cross-border after-sales procedures.

60-Day Official Return Window

All global orders enjoy a 60-day valid return period starting from the package delivery confirmation date. All return applications must be initiated within this valid timeframe to obtain official inspection and refund qualification.

Qualified Return Product Conditions

Returned fragrance products and diffuser devices must remain unopened, unused, intact and within valid shelf life. All original packaging, sealing stickers, user manuals and supporting accessories must be completely retained. Opened essential oils, used devices and artificially damaged goods are not eligible for returns.

Valid Refund & Return Scenarios

We support full refunds, partial refunds or product replacements for quality-related problems caused by our production and shipment links, including formula leakage, diffuser functional failure, packaging damage and shipping errors.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product abnormalities. Our after-sales team will conduct objective evaluation and provide targeted solutions according to actual situations.

Standard Refund Processing Timeline

After returned products arrive at the warehouse and pass official quality inspection, all refund review, verification and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated and settled in US dollars according to the original order payment amount. Refund funds will be returned to the original payment channel, subject to bank and platform processing cycles.

Equal Protection For All Orders

Discounted seasonal fragrance sets, limited-edition scent formulas and regular-priced diffuser devices implement identical refund standards. No discriminatory after-sales restrictions will be applied to preferential orders.

Non-Qualifying Return Situations

We do not support unconditional returns caused by personal subjective dislike of fragrance notes, inappropriate scent matching or personal usage adaptation problems without objective product quality defects.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest official version.